GDPR/DSGVO compliance

Privacy policy of ergopal GmbH

Status: March 31, 2025

We, ergopal GmbH, Plönniesstraße 34, 23560 Lübeck, Germany, take the protection of your personal data seriously. This privacy policy informs you about how we collect, process and protect your data when you use our website www.ergopal.net or contact us for business purposes. It complies with the requirements of the EU General Data Protection Regulation (GDPR) and German data protection laws.

1. responsible person

Responsible for data processing is:
ergopal GmbH
Plönniesstraße 34
23560 Lübeck
Germany
E-Mail: sales@ergopal.net

2. collection and processing of personal data

We collect and process personal data only insofar as this is necessary for the provision of our website, the processing of inquiries or the implementation of business relationships with companies.

2.1 Visiting the website

When you visit our website, the following data is automatically logged by our web server:

IP address
Date and time of access
Called page/URL
Browser and operating system used
Amount of data transferred

Purpose: Ensuring the technical functionality and security of the website.
Legal basis: Legitimate interest (Art. 6 para. 1 lit. f GDPR).
Storage period: The data is deleted after 7 days, unless security-related incidents (e.g. cyber attacks) require longer storage.

2.2 Contact form and business communication

If you use our contact form or contact us by e-mail, we collect:

Name
E-mail address
Company (if specified)
Your message (incl. any voluntarily provided data)

Purpose: Processing your request, initiating or conducting business relationships (e.g. sale of pallet handling equipment).
Legal basis: Fulfilment of contract or pre-contractual measures (Art. 6 para. 1 lit. b GDPR) or legitimate interest in establishing business contact (Art. 6 para. 1 lit. f GDPR).
Storage period: Until your request has been fully processed or the business relationship has ended, then deletion, provided there are no legal storage obligations (e.g. commercial law, 6 years in accordance with § 257 HGB).

2.3 Cookies

Our website does not currently use any non-essential cookies (e.g. for analysis or marketing). Should we use such cookies in the future, we will obtain your consent in accordance with Art. 6 para. 1 lit. a GDPR (e.g. via cookie banner). Essential cookies, which are necessary for the function of the website, can be used without consent (Art. 6 para. 1 lit. f GDPR).

3. disclosure of data

Your data will not be passed on to third parties, except:

To fulfill legal obligations (e.g. to tax authorities).
To service providers (e.g. hosting providers, IT service providers) who work on our behalf and are contractually obliged to comply with the GDPR (Art. 28 GDPR).

Data is not transferred to third countries outside the EU/EEA unless this is necessary for the performance of the contract (e.g. delivery to global customers) and is secured with suitable guarantees (e.g. standard contractual clauses).

4. your rights

You have the following rights in relation to your personal data:

Information (Art. 15 GDPR): Which data we process about you.
Rectification (Art. 16 GDPR): Correction of incorrect data.
Erasure (Art. 17 GDPR): "Right to be forgotten", provided there are no statutory retention obligations.
Restriction of processing (Art. 18 GDPR).
Data portability (Art. 20 GDPR).
Objection (Art. 21 GDPR): Against processing for legitimate interest, e.g. direct marketing.
Withdrawal of consent (Art. 7 para. 3 GDPR): At any time with effect for the future if data is based on consent.

5. right of appeal

You can lodge a complaint with a data protection authority, e.g. the competent supervisory authority:
Unabhängiges Landeszentrum für Datenschutz Schleswig-Holstein
Holstenstraße 98
24103 Kiel
Email: mail@datenschutzzentrum.de

6. data security

We use technical and organizational measures (e.g. SSL encryption of the website) to protect your data from unauthorized access, loss or manipulation.

7. changes to this privacy policy

We reserve the right to amend this privacy policy if necessary, e.g. in the event of changes to the website or legal requirements. You can always find the current version at www.ergopal.net.

Notes

B2B focus: Since ergopal.net sells equipment to large companies, data processing is limited to business contacts, which reduces complexity.
Cookies: Without specific information about the website, it is assumed that no analysis or marketing cookies are used. If they are, a cookie banner would have to be added and section 2.3 adapted.
Telephone number: This is missing and should be added if available.