General Terms and Conditions (AGB)

5/16/2025 Update
ergopal GmbH
General Terms and Conditions

A. Validity
  1. These General Terms and Conditions apply to all our deliveries and services. Orders, collateral agreements, amendments and other agreements must be made in writing to be legally effective. This also applies to the waiver of the written form requirement itself. Our General Terms and Conditions apply exclusively. When an order is placed, these shall be deemed to have been agreed between the customer and us, also for future transactions, even if no express reference is made to them, but they have been received by the customer with an order confirmed by us or are accessible on our website in their current form at any time. If the order is placed in deviation from our General Terms and Conditions, only our General Terms and Conditions shall apply, even if we do not object to them. Deviations shall therefore only apply if they are expressly recognized by us in writing. General terms and conditions of the customer are only binding for us insofar as they do not contradict our terms and conditions below.
  2. The delivery program applies exclusively to industry, trade, craft, commerce and legal entities under public law. As a precautionary measure, we would like to point out that we do not conclude consumer contracts within the meaning of the law and therefore there is no right of withdrawal with regard to contracts concluded with us.
  3. The fulfillment of the contract with regard to those delivery parts that are covered by state export regulations is subject to the proviso that we are granted the necessary
    permits.
B. Conclusion of contract, scope of service
  1. Our offers in print media, the online store or the website and the like are non-binding and subject to change. They do not constitute an application to conclude a purchase contract. By placing an order in the online store, by e-mail, fax or similar, the customer submits an offer to conclude a contract.
  2. A contract shall only come into existence through our written order confirmation or if the goods are dispatched to the customer without prior, separate confirmation. Our order confirmation is decisive for the scope of our services.
  3. The information on the delivery item (e.g. weights, dimensions, utility values, load capacity, tolerances, technical data, etc.) as well as the representations of the same (e.g. illustrations and drawings) are only approximate, unless the usability for the contractually intended purpose requires exact conformity. They are not guaranteed characteristics, but descriptions or identifications of the delivery. Deviations that are customary in the trade and
    deviations that occur due to legal regulations or represent technical improvements, as well as the replacement of components with equivalent parts, are permissible insofar as they do not impair the usability for the contractually intended purpose.
  4. Calculation and computation errors at our expense shall entitle us to make a correction, provided that the calculation bases relevant for pricing were the subject of the contract and as such were known to the other party to the contract or the other party to the contract has acknowledged the calculation or computation error. Claims for damages by the other party to the contract due to the making of such a correction are excluded if the other party to the contract recognized or should have recognized the calculation or calculation error.
  5. Despite the utmost care, we cannot accept any liability for any printing errors, deviations in coloring or other incorrect information.
  6. The written contract or the Contractor's written order confirmation shall be decisive for the scope of delivery. The performance of the service
    , including any assembly personnel and equipment to be deployed, shall be determined by the Contractor.
  7. Transfers of the rights and obligations of the Customer arising from the contractual relationship require the written consent of the Contractor.
  8. A general right of return does not exist and does not apply in particular to special procurements, order-related production and goods for which special prices (such as
    e.g. quantity discounts) have been granted. Withdrawal from the purchase contract is only possible if agreed in writing with the contractor and/or granted by law
    . In the event of unjustified, unilateral withdrawal from the contract by the customer, there are consequences of default. In the event of justified withdrawal, the customer shall be entitled to reimbursement
    of services already rendered.
  9. If the Customer withdraws from the purchase contract and the Contractor agrees to the withdrawal, the Contractor shall be entitled to compensation of at least 25% of the order value.
C. Prices
  1. The prices are always ex works, unless explicitly stated otherwise in the online store and the order confirmation. The prices are exclusive of
    installation and commissioning of the deliveries and exclusive of instruction of the operating personnel and excluding all other costs.
  2. The applicable statutory VAT is not included in the prices.
  3. Unless otherwise specified, the ordered products are delivered in individual parts. In such cases, assembly shall be carried out by the customer at his own
    risk and expense. For assembly, repairs and other services, these shall be invoiced according to time and effort at the applicable rates, which can be requested from us, unless a lump sum price has been expressly agreed.
  4. All taxes, fees and duties in connection with delivery outside the Federal Republic of Germany shall be borne by the customer.
  5. If the ordered goods are to be delivered later than after conclusion of the contract, we shall be entitled to adjust the agreed prices in accordance with any increases in costs that have occurred in the meantime, in particular for materials, goods purchased from third parties and wages, and any storage costs incurred.
  6. Additional deliveries and services as well as assembly work shall be invoiced separately.
  7. Graduated prices only apply for delivery of the entire order to a delivery address specified by the customer. In the case of delivery to several delivery addresses specified by the customer, no graduated prices apply, but the respective individual prices.
D. Payments
  1. The contractor is responsible for selecting the payment methods and conditions available in each case. Payment can be made on account, by credit card, PayPal or
    in advance and is listed in the order confirmation with all required data. Payments on account are to be made without any deductions - 14 days after the invoice date - to one of our accounts. All costs and expenses associated with the fulfillment of the payment obligation shall be borne by the customer.
  2. The withholding of payments or offsetting against disputed or not legally established counterclaims is not permitted.
  3. If undisputed invoices become overdue, we will initiate the standard dunning procedure. We reserve the right to charge a processing fee of EUR 100 and interest on arrears at the percentage rate for current account overdrafts, at least 8% above the prime rate of the European Central Bank.
  4. If the Customer defaults on its payment obligations or if insolvency proceedings are opened against its assets, the entire remaining debt shall become due, including
    insofar as bills of exchange with a later due date are outstanding. If the entire remaining debt is not settled immediately, the Contractor shall be entitled to demand the return of the goods from the Customer. The Contractor shall be entitled to utilize the removed goods with accessories in the best possible way by private sale.
  5. The Contractor is entitled to offset payments against older debts of the Customer, even if the Customer has stipulated otherwise. If costs and interest have already been incurred, the Contractor shall be entitled to offset the payment first against the costs, then against the interest and finally against the principal performance.
  6. If the Customer is in arrears with a payment, the Contractor reserves the right to make further deliveries subject to advance payment or the provision of security. In the event of non-compliance with the terms of payment or if the Contractor becomes aware after conclusion of the contract that the payment claim is jeopardized by the Customer's inability to pay, the Contractor shall be entitled to make outstanding deliveries only against advance payment or provision of security.
E. Delivery, transfer of risk, acceptance
  1. Partial deliveries and partial invoices are permitted.
  2. The Incoterms shall apply as agreed. Deliveries shall be EXW, unless otherwise specified, ex place of manufacture.
  3. If, in the case of work performance where acceptance is required, the customer has assumed responsibility for transportation of the item from the place of manufacture to the place of use prior to acceptance, the customer shall bear the risk for the duration of transportation and interim storage.
  4. The customer may not refuse to accept the delivery in the event of insignificant defects, notwithstanding his rights under Section I.
  5. If the customer does not accept the goods in good time although they have been offered to him, the risk shall pass to the customer upon notification of readiness for dispatch. If the customer is in default with the acceptance of the goods or the issuing of the shipping instructions, we shall be entitled, after the expiry of a grace period of two (2) weeks, calculated from the date of readiness for shipment, to claim damages for non-performance or to withdraw from the contract and to charge storage costs incurred in addition.
F. Retention of title
  1. The goods delivered by us shall remain our property as reserved goods until all our claims against the customer arising from the business relationship have been fulfilled. This shall also apply if payments are made on specially designated claims. In the case of current accounts, the reserved property shall serve as security for our balance claim. The customer is generally entitled to resell the goods in the ordinary course of business. In order to secure all our outstanding claims against the customer, the customer assigns to us the claim arising from the resale against his customer as soon as he places his order. We accept this assignment. As long as we are still the owner of the reserved goods, we are entitled to revoke the authorization to resell at any time. The customer is revocably authorized to collect the assigned claims at any time. Our authority to collect the claims ourselves remains unaffected by this, however we undertake not to collect the claims as long as the customer duly fulfills his payment obligations. The customer is obliged to inform us of the assigned claims and their debtors, to provide all information necessary for collection, to hand over the relevant documents and to inform the debtors of the assignment.
  2. If the goods subject to retention of title are processed, combined or mixed with other goods, we shall be entitled to co-ownership of the new item in the ratio of the invoice value of the goods subject to retention of title to the invoice value of the other goods. Any processing, combining or mixing in the ordinary course of business shall be deemed to have been carried out on our behalf. If the goods subject to retention of title are sold together with other goods after processing, combining or mixing, the assignment of the claim from the resale shall only apply up to the proportion of our invoice value to the invoice value of the co-sold goods. In the event of the sale of goods in which we have a co-ownership share, the claim shall be assigned to us in the amount of the co-ownership share. We hereby offer the customer the granting of an expectant right to the co-ownership shares that come into existence. The customer accepts this offer. Upon settlement of all claims to which we are entitled, co-ownership shall be transferred to the customer.
  3. As long as the retention of title exists, pledging, transfer by way of security, leasing or any other transfer of the object of purchase that impairs our security as well as its modification shall only be permitted with our prior written consent. This shall not affect the purchaser's right to resell the goods in the ordinary course of business under the aforementioned conditions. In the event of seizure by third parties, in particular in the event of seizure of the object of purchase or the exercise of the entrepreneur's lien of a workshop, the customer must notify us immediately in writing and inform the third party without delay of our retention of title. In the event of breach of contract by the customer, in particular in the event of default in payment, the customer shall be obliged to surrender the object of purchase to us following a reminder.
  4. If we take back the item, this shall only constitute a withdrawal from the contract if we expressly declare this in writing. We shall be entitled, after issuing a warning with a reasonable period of notice, to realize the object of purchase at the best possible price by selling it on the open market. If the securities in our favor from retention of title, transfer by way of security and assignment in advance exceed the total amount of our claims against the customer by more than 50 percent, we are obliged to release fully paid deliveries at our discretion. We are entitled to assert our rights arising from the retention of title, in particular to take back the goods delivered under retention of title, without prior withdrawal from the respective purchase contract.
G. Delivery time
  1. Delivery times stated by us are non-binding. We shall comply with agreed delivery dates to the best of our ability. Compliance with a contractual delivery period presupposes that all commercial and technical questions between us and the customer have been clarified and that the customer has fulfilled all obligations incumbent on him, e.g. provision of the necessary official certificates or permits or payment of a deposit. If this is not the case, the delivery time shall be extended accordingly.
  2. In addition to delivery, the customer may only demand compensation for damages caused by delay if we are guilty of intent or gross negligence, unless a cardinal obligation has been breached. We shall not be responsible for delays in performance that occur if we are not supplied or are not supplied on time. If it is certain that we will not be supplied with the ordered goods, we are entitled to withdraw from the contract.
  3. The estimated delivery time is stated in the order confirmation as a non-binding guide value, as part of the product range is manufactured to order. Delivery times may therefore be shorter. The delivery times apply from the date of the order confirmation. The Contractor expects working weeks from Monday to Friday, excluding weekends and public holidays. The delivery deadline shall be deemed to have been met when the goods have been handed over to the carrier. The delivery deadline shall be deemed to have been met if the delivery item has left the factory or readiness for dispatch has been notified by the time it expires. If acceptance is to take place, the acceptance date shall be decisive, alternatively our notification of readiness for acceptance.
  4. If non-compliance with the delivery time is due to force majeure, labor disputes or other events, such as the modification of the delivery item due to the non-obtaining of state permits for which we are not responsible, regardless of whether in our factories or at our subcontractors, the delivery time shall be extended accordingly.
  5. If such events within the meaning of the above paragraphs make delivery or performance significantly more difficult or impossible for the Contractor and the hindrance is not only of a temporary nature, the Contractor shall be entitled to withdraw from the contract.
  6. If the Customer sets the Contractor a reasonable deadline for delivery after the due date - taking into account the statutory exceptions - and if the deadline is not met, the Customer shall be entitled to withdraw from the contract within the framework of the statutory provisions. At the request of the Contractor, the Customer undertakes to declare within a reasonable period of time whether it will exercise its right of withdrawal.
  7. The Contractor shall be entitled to make partial deliveries and render partial services at any time, insofar as this is reasonable for the Customer.
H. Assembly and acceptance
  1. The Customer shall, at its own expense, ensure that all prerequisites for the rapid assembly and installation of a system are met in good time. This includes in particular
    the following:
    1.1 Access roads, assembly and storage areas must be prepared for the Contractor for the immediate start of work
    1.2 Availability of all required building materials and parts to be assembled, as well as completion of all preparatory work, e.g. erection of the scaffolding, earthworks, etc.
    1.3 Availability of all necessary official permits.
  2. The Customer shall support the Contractor at its own expense in carrying out the installation, in particular by:
    2.1. providing energy, water, connections, etc.
    2.2. lighting
    2.3. storage and recreation rooms, heating, sanitary facilities
    2.4. all necessary protective measures for persons and property on the construction site and informing the site manager about the special safety regulations existing in the customer's company and to be observed by the assembly personnel
    2.5. all necessary workers and assistants as well as machines (e.g. crane, lifting platform and forklift etc.) and tools in sufficient numbers.
  3. In the case of assembly abroad, all entry, work and other necessary permits shall be procured by the customer at his expense.
  4. If the Customer is in default of acceptance, the Contractor shall be free to store the goods externally and to charge the additional costs to the Customer. If additional costs are incurred due to changes made at the request of the Customer or for which the Customer is responsible, the Customer shall be liable to the Contractor for the additional costs incurred. The claim arises in the amount of 20% of the order total, unless he can prove lower additional costs or the contractor can prove higher additional costs.
  5. At the same time, the Contractor may insist on fulfillment of the contract or, after setting a reasonable grace period, withdraw from the contract and dispose of the goods elsewhere. In the event of withdrawal from the contract, the costs incurred due to non-fulfillment of the contract shall be paid by the customer.
  6. Delivery shall be made to the delivery address specified by the customer. If the customer has provided an incorrect, incomplete or unclear delivery address, he shall bear all resulting costs.
  7. Acceptance can take place according to the agreed schedule. Acceptance shall be deemed to have been granted if this schedule has been exceeded by more than 2 weeks through no fault of our own.
  8. If no time schedule has been agreed, our products shall be deemed to have been accepted 4 weeks after the arrival of the last significant partial delivery.
  9. If the customer puts our products into operation independently, the goods shall be deemed to have been accepted. His warranty claims according to "I" remain unaffected by this.
  10. If the defect is insignificant, the customer may not refuse acceptance.
I. Warranty
  1. We guarantee that the goods delivered by us do not have any significant defects. Insignificant deviations from the performance description or only insignificant impairment of usability are not considered defects. Public statements, promotions, advertising statements, technical data and descriptions in the product information do not constitute quality specifications in addition to the contractually agreed quality specifications. The customer must inspect the goods immediately upon receipt for the agreed quality and quantity deviations and, if a defect is found, notify us immediately. Notification of defects is only permissible within one week in the case of obvious defects. The notification must be made in writing. The time of delivery and the date of receipt of the letter of complaint shall be decisive for the calculation of the deadline. If the customer fails to notify us, the goods shall be deemed to have been approved, unless the defect was not recognizable during the inspection. If such a defect is discovered later, the notification must be made immediately after
    discovery, otherwise the goods shall also be deemed to have been approved in view of this defect. The customer's obligation to inspect and give notice of defects shall also apply if goods other than those ordered or quantities of goods other than those ordered are delivered, unless the delivered goods obviously deviate so significantly from the order that we had to consider the customer's approval to be excluded. We shall provide a warranty for defects notified in good time in accordance with the statutory provisions, unless otherwise specified below:
    a) The customer may only demand rescission of the purchase contract or a reduction in the purchase price if a defect cannot be rectified after at least two attempts at rectification or replacement delivery, and in technically complex cases at least three attempts, or if the customer cannot reasonably be expected to accept a further attempt at rectification or replacement delivery. However, the Customer may only demand rescission of the purchase contract or reduction of the purchase price if he has given us the opportunity to transport the object of purchase to our company headquarters at our expense in order to make the last attempt at rectification there.
    b) We are initially entitled to choose between rectification or replacement delivery. If the Contractor chooses repair, the necessary expenses, in particular transport, travel, labor and material costs, shall be borne by the Contractor, provided that they are not increased by the fact that the purchased item has been taken to a place other than the place of performance.
    c) If the Customer chooses to withdraw from the contract due to a defect after subsequent performance has failed, he shall not be entitled to any additional compensation.
    d) The parts replaced in the course of subsequent improvement shall become our property.
    e) In the course of subsequent performance, we shall in no case be obliged to make a new delivery or new production.
    f) The warranty period shall be 12 months from delivery or provision of service or 2000 operating hours in single-shift operation, whichever occurs first. If acceptance is to take place, the warranty obligation shall be 12 months from acceptance. If in such a case the shipment, installation or commissioning is delayed through no fault of our own, the warranty shall end no later than 12 months after the transfer of risk.
  2. The customer must grant us sufficient time and opportunity for subsequent performance.
  3. No liability is accepted for damage due to natural wear and tear or improper intervention or repair work carried out by the customer or third parties, or, unless attributable to our fault, unsuitable or improper use, incorrect assembly or commissioning, incorrect or negligent handling, improper maintenance, use of unsuitable operating materials / replacement materials,
    defective construction work, unsuitable building ground, harmful environmental conditions unknown to us, chemical, electrochemical or electrical influences. Defective parts should be properly packaged and returned to the place of original shipment together with a description of the fault.
J. Liability
  1. Claims for damages by the customer - irrespective of the legal grounds, in particular for breach of contract, tort, manufacturer's liability, incorrect or omitted advice, culpa in contrahendo, positive breach of contract - are excluded for negligence and slight negligence by us, our representatives, employees, workers and vicarious agents, unless otherwise stipulated below.
  2. We are liable in accordance with the statutory provisions for the culpable breach of obligations that are essential for the proper execution of the contract, so-called cardinal obligations.
  3. Insofar as we are also liable for slight negligence in accordance with paragraph 2, our liability shall be limited to compensation for typical, foreseeable damage up to the amount of the indemnification provided by our product liability insurance.
  4. In the event of gross negligence on the part of ordinary vicarious agents, our liability shall also be limited to compensation for typical, foreseeable damage up to the amount of the
    indemnity provided by our product liability insurance.
  5. We shall only be liable for the loss of data and its recovery if such a loss could not have been avoided by appropriate data backup measures on the part of the customer and insofar as the data can be reconstructed with reasonable effort from data material held in machine-readable form.
  6. The compensation to be paid in accordance with the above provisions is limited to the amount of the remuneration for the software products which are the subject of the claim or which directly caused the damage. The calculation shall be based on the remuneration excluding VAT applicable at the time the claim arose.
  7. We are not liable for lack of economic success, loss of profit, loss of savings or indirect damages. We are also not liable for improper installation by third parties or negative interactions of the service provided with software or hardware components existing at the customer's premises or added at a later date. We are also not liable for unsuitable or improper use or incorrect or negligent maintenance by the customer or third parties.
  8. The above exclusions and limitations of liability shall not apply where liability is mandatory by law, in particular a) in cases of strict liability, such as under the Product Liability Act, b) in the case of liability for initial inability, c) in the case of damage to health and physical injury or loss of life.
  9. Insofar as our liability for damages is excluded or limited, this also applies to the personal liability of our representatives, employees, workers, staff and vicarious agents.
  10. The customer is obliged to notify us immediately of any damage or loss for which we are liable and to have it recorded by us. The above claims shall become time-barred six months after receipt of the goods by the customer. § Section 852 BGB remains unaffected. If negotiations are pending between us and the customer regarding the damages to be paid, the limitation period shall be suspended until one of the contracting parties refuses to continue the negotiations.
  11. No guarantee of durability or other guarantee is given for delivery items. The product descriptions, information and other statements - neither before nor at the time of conclusion of the contract - are to be regarded as a guarantee.
K. Software, documentation
  1. In the event that the goods or software products infringe industrial property rights or other rights of third parties which restrict or exclude their use in accordance with the content and purpose of this contract, we shall indemnify the customer against claims by third parties asserting an infringement of industrial property rights. The contracting parties shall inform each other immediately in writing if claims are asserted against them due to the infringement of property rights. However, the indemnification obligation under sentence 1 shall only apply if a) the customer has complied with its notification obligation under sentence 2 and b) all defensive measures and settlement negotiations remain reserved to us and c) the customer supports us in the defense or settlement of the claim by providing reasonable assistance and information. Paragraph 3 remains unaffected by this.
  2. If the contractual use of the goods or software products is impaired by industrial property rights or other rights of third parties, we shall, at the customer's request and to a reasonable extent, either modify the software products in such a way that they no longer fall within the scope of protection, but nevertheless comply with the contractual provisions, or replace the software products with one that does not infringe the industrial property rights or other rights of the third party or obtain the authorization to use them in accordance with the contract without restriction and without additional costs for the customer.
  3. Notwithstanding the indemnification obligation under paragraph 1, we shall only be liable to the customer for damages due to the infringement of third-party property rights if we had or should have had knowledge of the infringement of the property right.
  4. The rights pursuant to this paragraph "L" shall not exist if the infringement of third party property rights is due to the fact that the customer has carried out a) a modification to the software products which is not permitted under this contract, b) a modification to the software products which has not been approved by us or c) uses the software products contrary to our functional instructions or combines them with programs or data processing systems which have not been approved by us.
M. Obligations of the customer to cooperate
  1. The customer must inform our personnel about existing safety regulations and dangers and take all necessary measures to protect persons and property at the workplace.
  2. The customer is obliged to provide contractually required assistance, such as preparation of the construction site, provision of tools and lifting equipment, provision of water and electricity, etc.
  3. If the customer breaches the obligations under this clause M, he shall be liable for the resulting damage.
N. Secrecy
  1. The contracting parties undertake to treat all non-public commercial and technical details that become known to them through the business relationship as business secrets.
  2. We reserve the unrestricted right of ownership and copyright as well as industrial property rights to cost estimates, drawings, images and all other content of our media, in physical and non-physical form, including in electronic form. Drawings, models, templates, samples and similar objects may not be handed over or otherwise made accessible to unauthorized third parties. The reproduction of such objects is only permitted within the scope of operational requirements and copyright regulations.
  3. Subcontractors shall be obligated accordingly.
  4. The contracting parties may only advertise their business relationship with prior written consent.
O. General
  1. Should individual points of these terms and conditions or of the contract be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions. An invalid or unclear provision shall be replaced by such a provision or interpreted in such a way that it comes as close as possible to its intended economic purpose.
  2. The Customer shall procure at its own expense any necessary licenses, permits and/or export and import documents required for its use of the products.
  3. If a contractual partner ceases to make payments or if insolvency proceedings are instituted against its assets or out-of-court composition proceedings are applied for or rejected for lack of assets, the other party shall be entitled to withdraw from the unfulfilled part of the contract.
  4. Except in cases of fraudulent intent, the Buyer's claims shall become time-barred after 3 years, unless shorter limitation periods have been effectively agreed, including in these Terms and Conditions, or are provided for by law
  5. Our claims against the customer shall lapse after 3 years, unless the law provides for a longer period.
  6. The place of performance and fulfillment for the customer's obligations to us is Lübeck or the end customer's installation/service location specified in the order, depending on the order acceptance location.
  7. Unless otherwise agreed, we will not reimburse any return transportation costs for packaging.
P. Data protection
  1. The contractor shall ensure the protection of the transmitted customer data. Data required for business transactions will be stored and managed in accordance with the statutory provisions, in particular in accordance with the provisions of the currently applicable statutory data protection regulations. Data is therefore only processed if this is required by law (Art. 6 para. 1c GDPR), if the user has given consent (in accordance with Art. 6 para. 1a GDPR) or on the basis of a legitimate interest (in accordance with Art. 6 para. 1f GDPR). The data collected with the order will be used to fulfill, process and, if necessary, reverse the contract.
  2. The data will be passed on to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods.
  3. In order to process payments, the customer's payment details are passed on to the credit institution commissioned with the payment.
  4. A third party may be commissioned to process the payment, who will use the customer's payment data for the purpose of processing the payment. The third party is obliged to handle the information in accordance with the applicable data protection laws. The legal basis for this data processing is Art. 6 para. 1b GDPR.
  5. If there is a legitimate interest (e.g. if the contractor makes advance payments), the contract data (company, surname, first name, street, house number, zip code, city) may be forwarded to the company Creditsafe Deutschland GmbH, Berlin, or to the company Creditreform Wirtschaftsauskunkunfti Kubicki KG, Vienna, or to the company CRIF GmbH, Leopoldstraße, 80808 Munich, Germany, as part of a credit check. Creditsafe Deutschland GmbH, Berlin, or to Creditreform Wirtschaftsauskunftei Kubicki KG, Vienna, or to CRIF GmbH, Leopoldstraße 244, 80807 Munich, or to Dun & Bradstreet Deutschland GmbH, Robert-Bosch-Straße 11, 64293 Darmstadt. These companies are obliged to maintain data confidentiality in the same way. This information is provided in accordance with Art. 6 para. 1 f GDPR. The interests of the customer worthy of protection are taken into account in accordance with the statutory provisions.
  6. According to the currently applicable data protection regulations, the customer has (among other things) a right to:
    6.1. information about his data processed by us (Art. 15 DS-GVO),
    6.2. correction in case of incorrectness or incompleteness of the data stored by us (Art. 16 DS-GVO),
    6.3. restriction of the processing of his data (Art. 18 GDPR),
    6.4. erasure of his/her data stored by us (Art. 17 GDPR),
    6.5. data portability (Art. 20 GDPR),
    6.6. complaint to a supervisory authority
    6.7. right to object at any time if we process the data on the basis of a legitimate interest or right to object to the use of data for
    advertising purposes. To do so, please send a message to ergopal GmbH or by email to sales@ergopal.net, stating your company, name, full
    address and customer number if applicable.
  7. Further comprehensive and, if necessary, updated information is summarized in the privacy policy and can be found on our homepage ergopal.net.
P. Applicable law, place of jurisdiction

P. Applicable law, place of jurisdiction
The place of jurisdiction for all disputes arising from the contractual relationship is Lübeck. The legal relationship between the contracting parties shall be governed exclusively by the law of the Federal Republic of Germany, to the exclusion of the conflict of laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). Should one or more points of these GTC be or become invalid, this shall not affect the validity of the remaining points and the validity of the contract
in its entirety. The invalid provision shall be replaced by a provision whose effects come as close as possible to the economic objective pursued by the contracting parties with the invalid provision. §Section 139 BGB is excluded. You can view the currently valid version of the GTC on the website.

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